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The Health CentreFerry RoadDingwallRoss-shire, IV15 9QSTel: 01349 863034
Appointments can be made using our online appointment booking service within the Appointments menu, telephoning 01349 863034 or by calling in person at the health centre. Please be advised that all staff are authorised to ask certain questions in order to ensure that patients receive the most appropriate medical care at the most appropriate time.
Our Nurses, Health Care Assistants and Doctors consult at different times during the week to allow flexibility. Details of the Doctors working days are highlighted below. Routine 10-minute appointments can usually be made one week in advance, which enables us to offer you an appointment at a time to suit you. We also have Physiotherapists who have on the day appointments only.
Each day there are appointments for urgent matters that need to be dealt with on that day. Please phone as soon as possible after 8.00am if you feel you need to be seen on the day remembering that you may not be able to see a doctor of your choice. There may be some urgent problems that are more quickly and effectively helped by another service and our staff will direct you to them.
During the Covid 19 pandemic, when calling the practice, please advise staff if you are affected with symptoms suggestive of covid infection or if you are in a self isolating household. A clinician may need to contact you to ensure safe arrangements can be made before assessing you.
Remember: if you are unable to keep your appointment, please let us know immediately so we can offer it to another patient and avoid delays for everyone.
If you think the situation is critical dial 999 and call an ambulance immediately. For example heart attack, stroke, collapse, sepsis.
If you require immediate medical attention that does not require an ambulance call the Health Centre on 01349 863034 and press '1'.
Doctors Working Days
Dr Miles Mack - Monday, Thursday, Friday.
Dr Moira McKenna - Monday, Tuesday, Wednesday and alternate Thursday.
Dr Sharon Watters - Monday, Tuesday, Friday.
Dr Louise MacLarty - Monday, Tuesday, Wednesday.
Dr Jonathan Fletcher - Monday, Tuesday, Wednesday morning, Thursday, Friday.
Dr Mary Mackintosh - Monday, Tuesday, Wednesday.
Dr Iain Craighead - Monday, Tuesday, Friday.
Dr Andrew Jaberoo - Monday, Tuesday, Thursday, Friday.
Dr Helen Lendrum - Monday, Wednesday, Thursday.
Dr Amy Hilditch - Wednesday, Thursday, Friday.
Dr Daniel Pratt - Wednesday, Thursday, Friday.On occasions our GPs may change the days that they work to cover holidays or study leave.
The Dingwall Medical Group is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Clinicians may require a formal chaperone to be present, i.e. a trained member of staff, particularly for some intimate examinations. You may have a friend or relative also present if you wish. On occasion, if a chaperone is not available, it may be necessary to reschedule your appointment
Wherever possible we would ask patients make this request at the time of booking appointment so that arrangements can be made and the appointment is not delayed in any way.
Healthcare professionals may also require a chaperone to be present for certain consultations.
Any questions or comments regarding this should be directed to the practice manager.
We offer a free text message service where by if a patient opts-in we can send a text message for the following reasons: appointment reminders, annual review reminders, flu vaccination reminders, changes in service provision and requests to contact the practice. For more information or to sign up please click Here. If you have previously opted-in to this service but no longer wish to receive text messages from the practice, please contact us on 01349 863034 or at reception.
Dingwall Medical Group does visit patients at home. However, it is usually quicker and more effective to be seen in a surgery appointment.
Who should have a home visit?
What time should I phone for a home visit?
Phone before 10am if possible. The reception staff will take details and the doctor or a nurse may phone you back. If it’s more appropriate we may ask you to come to the surgery instead.
Why should I come to the surgery?
We will be able to see you more quickly. We have full access to your notes and a much wider range of tests and investigations and can see and treat you more quickly. For the time it takes to conduct one home visit, we can see many more patients in the surgery so coming to the surgery allows additional patients to be seen.
I don’t have a car?
The practice does not receive funding to provide transport for patients. A family member, a neighbour or a friend may be able to help you. There is also a community car scheme. Phone Ross-shire Voluntary Action on 01349 862431 or 07443111008 anytime between 10 a.m. – 3 p.m. Mon-Fri and arrange your booking.
My child has a fever and I don’t want to take them outside
It’s not dangerous to take a child with a fever outside. It’s more important that a sick child is seen and treated quickly and this we can do most effectively in the surgery. If the reception staff know you have a sick child we will try to ensure you are not kept waiting.
To access your online account click here: Patient Services Login
To Register please complete the form below and return to Reception.
Online Services Registration Form
Following a discussion with one of our clinicians, you may be invited to take part in a video consultation with that clinician using "Near Me" video consulting. Please see the following link for more information.
Information about Near Me for patients https://nearme.scot