Appointments can be made using our new online appointment booking service within the Appointments menu, telephoning 01349 863034 or by calling in person at the health centre. Please be advised that all staff are authorised to ask certain questions in order to ensure that patients receive the most appropriate medical care at the most appropriate time.
Individual Nurses,Health Care Assistants and Doctors consult at different times during the week to allow flexibility. Routine 10-minute appointments can usually be made one month in advance, which enables us to offer you an appointment at a time to suit you. We also have a Physiotherapist who has on the day appointments only.
Each day there are appointments for urgent matters that need to be dealt with on that day. Please phone as soon as possible after 8.00am if you feel you need to be seen on the day remembering that you may not be able to see a doctor of your choice.
Remember: if you are unable to keep your appointment, please let us know immediately so we can offer it to another patient and avoid delays for everyone.
If you think the situation is critical dial 999 and call an ambulance immediately. For example heart attack, stroke, collapse, sepsis.
If you require immediate medical attention that does not require an ambulance call the Health Centre on 01349 863034 and press '1'.
The Dingwall Medical Group is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions patients may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask patients make this request at the time of booking appointment so that arrangements can be made and the appointment is not delayed in any way. Where this is not possible, we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.
Healthcare professionals may also require a chaperone to be present for certain consultations.
Any questions or comments regarding this should be directed to the practice manager.
Text Messages from the Practice
We offer a free text message service where by if a patient opts-in we can send a text message for the following reasons: appointment reminders, annual review reminders, flu vaccination reminders, changes in service provision and requests to contact the practice. For more information or to sign up please click Here. If you have previously opted-in to this service but no longer wish to receive text messages from the practice, please contact us on 01349 863034 or at reception.