Dingwall Medical Group
Health Centre, Ferry Road, Dingwall, IV15 9QS
Telephone: 01349 863034
Sorry, we're closed
Festive Closure Notice: CLOSED on Wednesday 25th December, Thursday 26th December, Wednesday 1st January and Thursday 2nd January. PRESCRIPTIONS - Please allow 72 hours for the Practice to have your prescription made available. You should also be aware that your Pharmacy will require time to process and provide your medication.
Patient Advice & Support
The Patient Advice and Support Service (PASS) is delivered by the Scottish Citizens Advice Bureau (CAB) Service. The service is independent and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. It aims to support patients, their carers and families in their dealings with the NHS and in other matters affecting their health.
The service promotes an awareness and understanding of the rights and responsibilities of patients. It also advises and supports people who wish to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.
The Patient Advice and Support Service will:
- Help clients understand their rights and responsibilities as patients
- Provide information, advice and support for those wishing to give feedback or comments, raise concerns or make complaints about health care delivered by NHS Scotland.
- Ensure clients feel listened to, supported, and respected when raising concerns about difficult experiences
- Work with the NHS to use feedback to improve NHS service provision.
The Patient Advice and Support Service also provides general advice and help on a range of issues, such as housing, employment, benefits or money worries. Support with these issues can have a positive impact on the health of clients. Clients can also access information and advice on how to access health and community services that offer additional support with health care needs. The service is a valuable resource for frontline NHS staff because it offers a wide range of support for patients in relation to health and health care.
How to contact the Patient Advice and Support Service
The Patient Advice and Support Service can be accessed through any Scottish citizens advice bureau. You can find your local bureau by using the search facility at the top of this page. There is more information about the service at www.patientadvicescotland.org.uk/
Related publications:
Opening Times
- Monday
08:00am to 06:00pm - Tuesday
08:00am to 06:00pm - Wednesday
08:00am to 06:00pm - Thursday
08:00am to 06:00pm - Friday
08:00am to 06:00pm - Saturday
CLOSED - Sunday
CLOSED
Useful Links
